Frequently Asked Questions
Delivery – We offer delivery to a set list of postcodes within Christchurch. You can see this list here. If delivery is not coming up as an option at checkout this is usually due to one of three reasons:
1. The post code is not within our delivery area
2. The post code section is blank
3. The region is blank (Canterbury)
Same Day – If you are selecting a same day delivery at checkout this will only be available so long as the cart only contains same day items. If there are any items not from the same day menu then same day delivery will not be an option. To select same day you need to click the box at the date/time section of the checkout.
Flavours – We offer a set 10 flavours of cakes. You can see a full list here. For custom cakes we are happy to, where possible, make you a special cake flavour
Samples – Over winter we offer sample boxes of cakes once a month. You can book these online here. Please note this is not a service we provide over summer.
Portion sizing – The portions stated on our party cakes are dessert serves. These are the equivalent of 1″x2″wide and 4″ high . These are equivalent serves by volume as the heights of our cakes vary. To adjust the serving numbers to smaller coffee serves you can multiply the number by 2. For example a 6″ wide cake, that is 6″ high will give 15 dessert serves, or 30 coffee serves.
Wedding Cakes – To book your wedding cake you can do this by email, or book a cake consult. We book our consult times online here. We recommend a lead time of six months over our busy season (November – March). Please note we close for orders over Christmas. This time frame changes each year and is noted on the wedding page of our website
Order lead times – For orders on our online store we require a minimum of two full days lead time. For example orders for Friday cut off on Tuesday at 11.59pm, and orders for Saturday cut off at Wednesday 11.59pm. If you have a custom cake in mind we require a minimum of one weeks notice, depending on design elements this may increase so we recommend booking in as soon as possible.
If you need a last minute cake we keep a small selection in store, which is also updated online here
Cakes – The majority of our cakes and icings are butter based. This means the cake needs to be warmed to room temperature before eating, as the temperature difference between the cold butter in the baked goods and your mouth is too extreme and will affect mouth feel of the cakes, as well as texture (aka cold butter feels hard and dry, not soft and moist). However, the cakes also must be chilled to transport and not kept overly hot or the butter in the icing will soften too much.
We recommend keeping the cake out of the fridge for a minimum of three hours before eating. If your cake is larger, or you are taking it to the place it will be served then this time frame can be longer.
When you pick up your cake we will advise you on the specific requirements for you, but always feel free to ask if you have any further questions!
Mousse/cream based – Keep us in the fridge until 30 minutes before serving! This 30 minutes allows the mousse to warm up slightly so it feels better in your mouth.
Please note: Due to traffic light changes we will require covid passports on pick up. If you would like to arrange a contactless pick up please contact us for timeframes.